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RACF visits
Regular, structured GP attendance at residential aged care facilities, with clear communication to staff and families.
Your path to better aged care starts here
Expert, GP-led medical care for your loved one — delivered on-site in their residential aged care facility.
- Bulk billed
- FRACGP-led team
- Independent of the facility
Why families trust us
Feeling better starts with trust
Umbrella Aged Care GPs are doctors you can trust. With clinicians who are experts across multiple areas, we collaborate internally and with your existing care team to bring the highest level of medical care to your loved one.
Bulk billed for eligible residents. Expert medical care with no out-of-pocket surprises.
What we do
GP services for residential aged care facilities
Proactive, coordinated medical care — designed to improve quality of life and keep residents well and out of hospital.
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Care planning
Structured, digital care plans for every resident — proactive, documented and coordinated with the care team.
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Medication reviews
Systematic review of medications in frail and complex older adults to optimise treatment and reduce harm.
Getting started
How it works
A simple, coordinated path from your first enquiry to ongoing, proactive care.
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Enquire
Reach out as a family, facility or referring GP. We respond within two business days.
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We coordinate
We liaise with the facility and your existing doctors to set everything up smoothly.
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First visit & plan
Your GP visits on-site, gets to know the resident, and builds a structured care plan.
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Ongoing care
Regular, proactive reviews and clear communication — care that comes to them.
Our approach
What we do best
At Umbrella Aged Care, we make aged care medicine work — for residents, doctors and facilities alike. We specialise in GP-led, team-based care, combining clinical excellence with modern technology and seamless coordination.
We use digital tools, structured care plans and clear communication to deliver consistent, proactive healthcare — not just reactive visits. Every resident receives personalised, continuous medical attention designed to improve quality of life and prevent hospitalisations.
Independent of the facility. Always acting for the resident.
Meet the team
Our doctors
Specialist-trained GPs with deep experience in aged care and complex older adults.
Dr Josh Hatch
Specialist-trained GP · Musculoskeletal doctor
Musculoskeletal FRACGP
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Dr Peter Bartlett
Specialist-trained GP · Aged care doctor
Aged care FRACGP
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Dr Anabelle Lindley
Specialist-trained GP · Women's health & aged care
Women's healthAged care FRACGP
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Dr James Moran
Specialist-trained GP · General & aged care
Aged care FRACGP
View profile
In their words
Trusted by families and facilities
For the first time, we feel like Mum has a doctor who actually knows her. They visit on-site, they keep us informed, and there’s never a bill to worry about.
Umbrella’s GPs are responsive and genuinely collaborative. Their structured care plans have made a real difference to how we manage residents’ health.
Care you can rely on
AHPRA registeredRACGP fellowsMedicare bulk billingTeam-based care
Common questions
Questions families ask
Yes. Our medical care is bulk billed for eligible residents, with no out-of-pocket costs for standard GP services in the facility. The only exception is when a family asks for additional services beyond what we ordinarily provide.
Our office is in Ballina, NSW. Our GPs currently visit residential aged care facilities across South East Queensland, with Northern NSW coverage expanding as we address the regional shortage of aged care GPs.
When a resident moves into aged care, we become their attending GP — their previous community GP generally cannot continue seeing them in the facility. To keep their care safe and continuous, we arrange a full handover of their medical record from the existing GP; most clinical software can send us the complete chart electronically. We then coordinate closely with families and facility staff from there.
Your GP visits the resident on-site, reviews their history and medications, and builds a structured care plan with the care team — the foundation for proactive, ongoing care.
Our GPs generally visit weekly, though this can change with clinical need and the facility’s arrangements.
Most facilities have established arrangements with after-hours GP services for out-of-hours care. During our ward rounds and in business hours, we’re available to nursing staff for urgent clinical advice.
If we already attend your facility, send an enquiry below or email us and we’ll respond within two business days. If we don’t yet visit your facility, the facility needs to engage us first — so ask them to get in touch with us, and we’ll arrange onboarding from there.
Still have a question? Send an enquiry or email us.
For GPs
Join Umbrella Aged Care
We're building a team-based model of aged care medicine supported by digital tools, structured care plans and real collegiality. If you're a GP interested in residential aged care work, we'd like to hear from you.
Email us about joiningGet in touch
Enquire about care
Tell us about your loved one and we’ll be in touch within two business days.
admin@umbrellaagedcare.com.au
Unit 1 & 2, 274 River Street, Ballina NSW 2478
Prefer to call? (02) 5657 9414
Care in practice
Expert, GP-led care — delivered with dignity, where our residents live.
Independent of the facility. Always acting for the resident.